Frequently Asked Questions

  1. Why is OnlyBeauty giving away free samples?
  2. OnlyBeauty work closely with beauty product manufacturers and brands to help distributing free samples to our members. However, members that have successfully applied for free samples and tested will have to come back to rate the product and review.

  3. How can I apply for free samples?
  4. Firstly, you have to register as our OnlyBeauty member. You will have to apply for each samples allocated daily and our system will pick the luckiest members to receive the samples.

  5. How frequent does OnlyBeauty giving free samples?
  6. We open for product sample application online on our website every Monday to Friday. However, do stay alert for our announcements for some outdoor roadshows where more beauty product samples will be given away.

  7. How does OnlyBeauty select its successful sample applicants?
  8. OnlyBeauty has a built-in intelligent system that smartly select the members that topped our preset criteria. Criteria may contain how active is the member in our website, when was the last time received a free sample and many more.

  9. How long will I receive the sample if I have successfully applied for it?
  10. Due to the high cost of posting, we have opted for POS Malaysia standard postage service that might take 3 to 10 working days to reach your doorstep. However, OnlyBeauty promised to post every successful samples.

  11. What should I do if I have successfully applied for the samples but have not receive for weeks?
  12. Sometimes we have hit some delays while preparing the samples which take more time to deliver. If you are facing this problem, please do not hesitate to contact our Customer Service at feedback@onlybeauty.com.my and our officer will assist to solve your case.

  13. Can I purchase beauty products from OnlyBeauty?
  14. OnlyBeauty is launching its E-Store in the near future and members will have the opportunity to purchase great deals with us online using credit cards or bank transfers. Stay tuned!

  15. How many accounts can I register with OnlyBeauty?
  16. Every member is strictly to only one account. Duplicated accounts will be blacklisted if detected by our system. Our management is working hard to prevent duplicated account and will take action against those who messed up the database.

Cannot find your answers? Try send your enquiries to feedback@onlybeauty.com.my and we will answer your questions as soon as possible.

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